Refund policy

1. Conditions for Returns and Refunds

1) Return Period

• Returns must be initiated within 14 days of receiving the product.

2) Condition of Items Eligible for Return

• Items must be in new condition with original tags attached.
• Items that have been used, washed, or damaged are not eligible for return.
• If undisclosed stains or damage are found during inspection, the item will be returned to the customer.
• When returning or exchanging products, please ensure items are securely packaged to prevent damage or loss during transit.

3) Items Not Eligible for Return/Exchange After Opening

• Products with significantly diminished value due to damaged packaging.
• Products with reduced value making them unsuitable for resale due to time-sensitive deterioration.

2. Return Process

1) How to Request a Return

• Email your request to support@waacshop.com.

2) Address and Process for Returns

• Return address: 6625 S. Valley View Blvd. Suite #226 / Attn : WAACSHOP Customer Service
• Steps:
  1. Ship the items to the specified address.
  2. Item inspection upon arrival.
  3. Exchange shipped after customer places an order for the desired item.
• Ensure to email your return details and use the designated return address to avoid delays in the return/exchange/refund process.

3) Required Documentation for Returns

• Purchaser’s name
• Details of the product and size being returned
• Order number

3. Refund Process

1) Refund Processing Time

• Refunds are processed within 7 days of the returned item’s arrival at our center.

2) Refund Method

• Refunds will be issued via the original payment method used during purchase.

4. Exchange Policy

1) Cases Eligible for Free Exchange

• Exchanges are free in cases of incorrect item, size, or color, or damage caused by seller error.

2) Exchange Procedure

• Email support@waacshop.com with your request.
• For exchanges due to customer preference, the refund will exclude shipping costs.
• Return address: 6625 S. Valley View Blvd. Suite #226 / Attn : WAACSHOP Customer Service
• Steps:
  1. Ship the items to the address above.
  2. Place a new order on waacshop.com for the desired product.
  3. Product inspection.
  4. Shipment of the new product.

3) Additional Costs for Exchanges (e.g., Shipping Fees)

Reason	Return Shipping Fee
Seller's Responsibility	Paid by Seller
Buyer's Responsibility	Paid by Buyer

5. Exceptions to Return/Exchange Policy

• Discounted, sale, or personalized items cannot be returned.
• Refunds for discounted items will be based on the purchase price at the time of sale.
• Personalized items are non-returnable and non-refundable.

6. Customer Support

1) Contact for Return/Refund Inquiries

• Email: support@waacshop.com

2) Customer Support Hours

• 10 AM – 5 PM (GMT-8)